The Commission is structured into the following core units:
- Licensing & Permits
- Legal & Regulatory Affairs
- Compliance & Enforcement
- Consumer Protection
- ICT & Digital Monitoring
- Finance & Administration
Each unit reports to the Director-General and operates under the oversight of the Honourable Minister of FCT.
In sustaining a transparent, accountable, and dynamic gaming ecosystem within the Federal Capital Territory, the FCT-LRO operates through a clearly defined and functionally coherent structure. This operational framework enables effective regulation, equitable supervision, and strategic development of all licensed gaming activities under the Federal Capital Territory Administration (FCTA).
The FCT-LRO’s structure is designed to embody both institutional efficiency and responsive governance, ensuring that every regulatory function—licensing, enforcement, consumer protection, and compliance—is executed with precision, fairness, and alignment to international best practices.
Core Operational Units
- Licensing & Permits Division
This division serves as the entry gate to legitimacy within the FCT gaming industry. It is responsible for processing, evaluating, and approving all licenses and permits covering retail and online lottery, sports betting, casino operations, and consumer sales promotional gaming.
Beyond documentation, the unit ensures that only credible operators—financially sound, ethically compliant, and technologically capable—are granted approval to operate. It upholds the FCT-LRO’s zero-tolerance policy for unlicensed or illegal gaming activity, thereby safeguarding the market’s integrity.
- Legal & Regulatory Affairs Division
The legal division anchors the FCT-LRO’s statutory mandate, providing the legal compass that guides policy formation, interpretation, and enforcement.
It ensures that every operational decision aligns with existing laws and regulations, and interfaces with the judicial system in matters of litigation, prosecution, and dispute resolution.
The unit also contributes to the development of new regulatory frameworks, ensuring that FCT gaming laws evolve in tandem with technological innovation and global regulatory trends.
- Compliance & Enforcement Division
Central to the FCT-LRO’s mission of responsible oversight, this division conducts continuous monitoring, inspection, and audit of licensed operators.
It enforces compliance with provisions related to anti-money laundering (AML/CFT), cybersecurity, data protection, and responsible gaming.
Where violations occur, it initiates investigations, applies sanctions, and ensures that penalties serve both corrective and deterrent purposes. Its operations are guided by fairness, due process, and the overarching goal of maintaining a level playing field across the industry.
- Consumer Protection Division
The protection of player rights stands at the moral core of the FCT-LRO’s work. This division ensures fair play, transparency, and accountability in all gaming transactions.
It mediates disputes between players and operators, investigates complaints, and enforces consumer compensation where necessary.
It also leads the FCT-LRO’s public enlightenment campaigns on responsible gaming, underage gaming prohibition, and punter self-exclusion initiatives—promoting a culture of safe participation across the territory.
- ICT & Digital Monitoring Division
As the digital nerve center of the FCT-LRO, this division leverages technology to ensure real-time monitoring of gaming operations within the FCT.
It develops and maintains digital platforms for licensing, reporting, and compliance tracking, while also safeguarding data integrity and cybersecurity.
Through innovation, automation, and analytics, the division enhances regulatory visibility, improves revenue assurance, and positions the FCT-LRO at the forefront of digital governance in gaming regulation.
- Finance & Administration Division
The administrative and financial backbone of the FCT-LRO, this division oversees budgeting, revenue collection, expenditure control, and personnel management.
It ensures fiscal responsibility, operational efficiency, and the effective allocation of resources to sustain regulatory operations.
The division also maintains liaison with the FCTA Governing Board, aligning financial planning with broader policy priorities for sustainable growth and sectoral development.
Governance Oversight
Each division reports directly to the Director-General and operates under the oversight of the FCTA Governing Board, ensuring accountability and coordinated decision-making.
This governance model guarantees that regulatory actions remain transparent, inclusive, and strategically focused on fostering both public confidence and economic advancement within the gaming industry.
Institutional Vision
The operational structure of the FCT-LRO reflects a forward-looking vision—one that harmonizes regulation with innovation, enforcement with fairness, and growth with responsibility.
By maintaining clear institutional lines, digital transparency, and professional excellence, the FCT-LRO reaffirms its mandate to build a gaming sector that is lawful, profitable, and socially responsible.